FAQ
Answers about quotes, lead times, sizing, shipping, pre-orders and team shops.
Ordering & Quotes
How do I get a quote?
Fill in our quote form with your club, sport, garments, rough quantities and date needed. We'll come back with a design and price within 2 business days.
Which uniform range is right for my club?
Ultra is fully custom, Prime puts proven designs in your club colours, Apex is affordable and fast (basketball, soccer, touch and polos), and Supporter covers club merch. Not sure? Choose "Not sure" on the quote form.
Can members order and pay individually?
Yes. With a team shop, members choose their own sizes and pay online.
Lead Times & Minimums
How long do custom uniforms take?
Custom orders take 6–8 weeks for Ultra, Prime and Supporter, and 2–4 weeks for Apex. Tell us your deadline when you request a quote.
Is there a minimum order?
The minimum order is 1 piece, across every range.
Can we top up an order later?
Top-ups and repeat orders start from 1 piece too.
Sizing
How do I choose a size?
Check our size guides for apparel, shoes and socks. Still unsure? Contact us with the garment or shoe you're looking at.
Do you offer sizing sets?
Contact us to ask about sizing sets for your team.
Shipping & Returns
Where do you deliver?
We supply clubs Sydney-wide and Australia-wide.
How much is shipping?
Shipping rates are shown at checkout.
What's your returns policy?
You have 30 days after receiving your item to request a return. Items must be unworn and unused, with tags, in original packaging, with proof of purchase. Email info@carbonsport.au to start a return.
Can custom orders be returned?
Custom products, sale items and gift cards can't be returned. If something arrives faulty, damaged or wrong, contact us straight away so we can make it right.
Pre-orders
How do pre-orders work?
AR3 pre-orders are processed every Friday, with delivery within 10–14 days.
Can I cancel a pre-order?
You can cancel a partially paid pre-order before it's fulfilled. After that, you can request a refund under our returns policy.
Team Shops
What is a team shop?
Your club's own online store, where members order their own sizes and pay online.
Is there a cost to the club?
Members pay for their own items.
Can we set an order deadline?
Yes. Shops can stay open year-round or run for a set ordering window.
Can members get home delivery?
Contact us to ask about home delivery for your team shop.